If a customer with a disability is accompanied by a support person, the ECCDC will ensure that both persons are allowed to enter the premises together and that the customer is not prevented from having access to the support person. In situations where confidential information might be discussed, consent will be obtained from the customer prior to any conversation.

Fees for the support person accompanying the customer will be waived except under special circumstance where the ECCDC must incur cost for the support person’s presence (i.e. catered events or payment to a third party for his/her attendance). If payment is required by a support person, the ECCDC will ensure that notice is given in advance by posting notice of admission fees for support persons where ECCDC fees are posted.